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FAQ

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

Do you ship abroad?

All goods are sent from the UK, all over the world. Shipping will be added to your cart as applicable

What happens after I place my order?
You order will be sent via Royal Mail. Goods are normally dispatched next working day, using first class or Airmail where applicable.

Delivery times: UK 1-2 days, Europe 3-8 days, USA 5-10 days, rest of world up to 14 days

Contact me if your parcel is urgent and I will arrange a guaranteed delivery date service.

Returns policy

All Robert Shadbolt products are individually printed, and as such variations sometimes do occur, adding to each item’s charm.

Therefore there may be very slight differences between your purchase and the item photographed.

In the unlikely event that your purchase is not to your satisfaction, please contact me in the first instance to discuss a refund/exchange.

Items must be returned, unused, in their original packaging within 7 days. Return postage responsibility lies with the customer.
Any other info?
If you have any other questions, please use the contact page to submit an enquiry. We aim to respond to enquiries within 24 hours. Please check your junk mail inbox if you had not received a reply within this timeframe.

You can find out more about Robert Shadbolt and view his portfolio over here